Terms and conditions
Last Updated 8th January 2024
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the www.highpeakhearing.co.uk website (the “Service”) operated by High Peak Hearing Limited (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of High Peak Hearing Limited and its licensors.
Links to other web sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by High Peak Hearing Limited.
High Peak Hearing Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that High Peak Hearing Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
£10 off for new patients - wax removal offer
We reserve the right to end this offer at anytime. In order for client to claim, the offer code HPH10 must be entered when booking online, quoted over the phone or by client at payment.
Hearing aid 14 day trial
Payment will be taken on or before the hearing aid fitting date. Clients will have 14 days to trial hearing aids from the day of fitting. Clients will have the option to return for refund (minus cost of assessment) or try a new set of hearing aids by day 14.
Hearing aid warranty
This covers repairs in the event your hearing aid stops functioning through normal use.
It will not cover loss or accidental damage/misuse.
Additional 1 year warranty can be purchased at any time before 4 year warranty is lapsed at a cost of £50 per hearing aid.
Out of warranty repairs
Prices start at £85 per hearing aid. This will include an extended 6 month warranty period.
Accessories Pricing
Standard charger £99* (unless included in the hearing aid package)
Portable Charger £149*
Dry and Clean Charger £249*
Remote Microphone £249*
Sound Assist £399*
Roger On £999*
TV Streamer £199*
Remote £199*
Domes/sleeves (pack of 6) £9.99*
Wax Guards £5.99*
Hearing Aid Cleaning Kit £14.99*
Batteries £1.99 per pack or £9.99 per box*
* Prices may be lower on online store but do not include set up/demonstration of accessory
Hearing aid insurance
Warranties do not cover accidental damage only natural wear and tear. You will need to insure your hearing aids. Animals and children seem to be fascinated by hearing aids and they can easily get lost and/or crushed and even stolen if left in a bag.
Many people add them to their home contents insurance but this only insures the hearing aids whilst at your home. High Peak Hearing recommends Assetsure as they can offer all these extra benefits:
Includes worldwide cover up to 60 days per trip
Includes special extensions as standard such as mysterious disappearance, Accidental Damage, Loss and Theft cover included as standard
They send you back to the original audiologist for replacement in the event of a claim rather than sending you to someone you don't know
They cover devices for customers who live in care homes
All peripherals are covered as standard such as remote controls
Underwritten by Lloyd's London, the best financial security on offer
Assetsure customers will also receive 20% OFF Home Insurance
Contact Us
If you have any questions about these Terms, please contact us.